Return & Exchange Policy – The Movies Outfit

At The Movies Outfit, we strive to deliver screen-accurate, high-quality apparel that meets your expectations. However, if for any reason you’re not completely satisfied with your purchase, we offer a hassle-free return and exchange policy to ensure your peace of mind.

Order Cancellation Before Dispatch

You may cancel your order at no cost before it has been dispatched.
To cancel, please contact our support team as soon as possible.
Once the order is shipped, it cannot be canceled, and our standard return and exchange policy will apply.

Return and Exchange Policy

We offer a 30-day return and exchange window from the date of delivery. Please read the following terms carefully:

  • Eligibility: Items must be in new, unused condition, with all original tags, labels, and packaging intact.
  • Return Shipping: The customer is responsible for return shipping costs unless the return is due to a manufacturing defect or a shipping error on our part.
  • Exchanges: Want a different size, color, or style? Contact us to arrange an exchange. We’ll ship your new item once we receive and inspect the original product.
  • Refunds: Refunds are processed within 5 business days after the returned item is received and approved. Refunds will be issued via the original payment method.
    Please note: Shipping charges are non-refundable.

Manufacturing Defects or Wrong Item

If you receive a defective item or an order error, please notify us immediately. In such cases, we will arrange a return, replacement, or refund at no additional cost to you.

How to Initiate a Return or Exchange

To start the process, please follow these steps:

  1. Email us at: cs@themoviesoutfit.com
  2. Call us at: +1 424 441 6118
  3. Include your order number and a brief explanation of your request (return, exchange, or issue).
  4. Our support team will respond with instructions, including return authorization and shipping details.

Customer Satisfaction is Our Priority

At The Movies Outfit, we want you to shop with confidence. If you have any questions or concerns about our return and exchange policy, please don’t hesitate to get in touch.

Thank you for choosing The Movies Outfit—where movie style becomes your reality.

Note: This policy may be updated at any time. Please refer to our website or contact us for the most current version.